Looking to step into a leadership role in the security and operations sector? This is an exciting opportunity to join one of South Africa’s leading security companies, Fidelity Services Group, as a Community Operations Manager. If you have operational leadership experience and a passion for community safety, this role could be the next big move in your career.
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📍 Position Overview
Position: Community Operations Manager
Company: Fidelity Services Group
Reporting To: Branch Manager
Region: Various locations across South Africa
The Community Operations Manager will assist the Branch Manager with operational leadership, growth strategies, and implementation of community security initiatives. The role focuses on improving crime prevention strategies, operational efficiency, customer service, and team performance within the branch.
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✅ Minimum Requirements
To qualify for this opportunity, candidates should meet the following:
✔ Senior Certificate (Matric) or equivalent
✔ Post-Matric qualification in General Management (advantageous)
✔ Minimum 3 years’ experience in a Mid-Management role
✔ Grade B PSIRA Certificate
✔ Valid Driver’s License
✔ Firearm Competency (Business Purposes)
✔ Grade B Security Certificate (existing or obtainable on appointment)
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🛠 Key Responsibilities
📊 Strategy & Crime Prevention
Develop and implement pro-active security strategies including patrols, operations, and visibility drives.
Identify crime trends and coordinate special operations to combat them.
Conduct quarterly security risk assessments and propose safety solutions.
Drive crime reduction initiatives and measure improvements through reports and performance metrics.
🤝 SAPS & Community Collaboration
Build strong working relationships with South African Police Service representatives.
Participate in community safety initiatives, roadblocks, and joint operations.
Attend CPF and security meetings with branch management teams.
👥 Customer Service & Client Engagement
Ensure operational communication channels like WhatsApp groups are managed effectively.
Provide feedback and monthly reports to stakeholders.
Attend serious incidents personally and support clients with security solutions.
🎓 Staff Training & Development
Coordinate training for reaction officers and LSS security staff.
Conduct continuous on-the-job evaluations and operational coaching.
Promote a pro-active security mindset among security personnel.
📈 Operational & Administrative Management
Manage response teams and service delivery performance.
Compile incident reports, operational statistics, and performance metrics.
Oversee fleet management, payroll, firearms logistics, compliance, and disciplinary processes.
Monitor staff performance, conduct appraisals, and support HR systems.
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💼 Skills & Competencies
Successful candidates should demonstrate:
✔ Strong leadership and command skills
✔ Advanced MS Office skills (Excel & PowerPoint)
✔ Knowledge of operations, sales, technical security systems, and administration
✔ Excellent time management and decision-making ability
✔ Strong customer service focus and business acumen
✔ Ability to build and manage high-performing teams
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⚖ Employment Equity
Fidelity Services Group supports fair employment practices and encourages Historically Disadvantaged Candidates and Black Female Candidates to apply.
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📢 Important Note
If you do not receive feedback within 10 working days after the closing date, please consider your application unsuccessful.
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