🚀 Learnership Opportunities 2026– Kickstart Your Engineering Career in South Africa
Are you an experienced Customer Service Leader looking to take the next step in your career? A reputable recruitment firm, Lotus HR and Recruitment, is currently hiring a National Customer Service Manager for a leading supplier of production equipment and consumables in the Cape Winelands region of Cape Town, South Africa.
This is an exciting opportunity for professionals with strong experience in FMCG, distribution, manufacturing, logistics, or technical services environments who are ready to lead a national customer service team and drive operational excellence.
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📌 Job Overview
Position: National Customer Service Manager
Location: Cape Winelands, near Cape Town
Company: Lotus HR and Recruitment
Reference: CPT000280/MdW
Employment Type: Permanent
Salary: Market Related
Industry: Admin | FMCG | Logistics
Application Deadline: 08 May 2026
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💼 Key Responsibilities
The successful candidate will oversee national customer service operations and ensure top-tier client satisfaction. Core responsibilities include:
✔ Managing and leading a national team of customer service representatives
✔ Overseeing order management, pricing control, and inventory processes
✔ Managing technical asset control and equipment invoicing
✔ Monitoring stock levels using FIFO methods and mitigating risks such as losses or back-orders
✔ Driving customer satisfaction, team productivity, and service compliance
✔ Coordinating operational processes across multiple regions
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🎓 Minimum Requirements
To qualify for this role, candidates should have:
Matric plus a qualification in Business Administration or related field
5+ years experience managing national customer service teams
Strong knowledge of inventory control, order management, and pricing systems
Background in FMCG, Distribution, Technical Field Services, Manufacturing, or Office Automation
Proven leadership and staff management skills
Fluent English communication
Valid driver’s licence and own vehicle
Clear criminal and credit record
⚠️ Note: Candidates from call centre, financial services, or BPO environments may not be suitable for this role.
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🌟 Why This Opportunity Stands Out
This role offers a chance to join a dynamic organisation supplying production equipment and machinery, where your leadership can directly impact customer experience, operational efficiency, and national service delivery.
Professionals who thrive in fast-paced FMCG and logistics environments will find this position both challenging and rewarding.
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📢 Important Application Information
Due to the high volume of applications, only shortlisted candidates will be contacted. If you do not receive feedback within 30 days, please consider your application unsuccessful.
⏳ Apply before: 08 May 2026
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