Now Hiring: Support Manager in Bellville | Market-Related Salary

Are you an experienced customer support leader who thrives in a fast-paced environment? Do you excel at motivating teams, smoothing out service delivery, and turning customer challenges into success stories?

A premier recruitment firm, **West Coast Personnel**, is searching for a dynamic, leadership-focused **Support Manager** to steer the customer support operations for a rapidly growing software company based in **Bellville**. If you have strong operational and people management roots—even without a pure software engineering background—this permanent role is your next big career move!

### 📊 Job Overview

 * **Position:** Support Manager (Permanent)

 * **Location:** Bellville, Cape Town

 * **Salary:** Market Related

 * **Sector:** IT / Software Operations

 * **Reference Code:** CPT001106/MM

 * **Application Deadline:** Apply before June 14, 2026

### ⚙️ Key Responsibilities

#### **Team & People Management**

 * Lead, mentor, and motivate a dedicated support team to perform at their best.

 * Handle scheduling, performance management, and ensure solid after-hours support coverage.

 * Drive accountability, professionalism, and a culture of excellent customer service.

#### **Customer Support Operations & Service Delivery**

 * Oversee daily Helpdesk activities and keep ticket resolutions within agreed service levels (SLAs).

 * Efficiently manage and resolve high-priority customer escalations.

 * Track support trends to continually improve communication standards and operational workflows.

#### **Customer Relationship Management**

 * Act as the key point of contact for operational support concerns and build lasting customer relationships.

 * Identify recurring issues and work closely with internal teams to implement smart solutions.

### 📋 Job Requirements

 * **Minimum 5 years** of experience in customer support, service delivery, or support operations.

 * **Minimum 3 years** of experience managing a support or customer service team.

 * Practical experience working within a **software, SaaS, logistics, warehousing, fresh produce, or supply chain** environment.

 * Solid exposure to **ERP systems** or specialized operational software.

 * Proven track record managing remote or distributed teams.

 * Calm under pressure with exceptional problem-solving and organizational skills.

### 🚀 How to Apply

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