Now Hiring: Support Manager in Bellville | Market-Related Salary

-


Are you an experienced customer support leader who thrives in a fast-paced environment? Do you excel at motivating teams, smoothing out service delivery, and turning customer challenges into success stories?

A premier recruitment firm, **West Coast Personnel**, is searching for a dynamic, leadership-focused **Support Manager** to steer the customer support operations for a rapidly growing software company based in **Bellville**. If you have strong operational and people management roots—even without a pure software engineering background—this permanent role is your next big career move!

### 📊 Job Overview

 * **Position:** Support Manager (Permanent)

 * **Location:** Bellville, Cape Town

 * **Salary:** Market Related

 * **Sector:** IT / Software Operations

 * **Reference Code:** CPT001106/MM

 * **Application Deadline:** Apply before June 14, 2026

### ⚙️ Key Responsibilities

#### **Team & People Management**

 * Lead, mentor, and motivate a dedicated support team to perform at their best.

 * Handle scheduling, performance management, and ensure solid after-hours support coverage.

 * Drive accountability, professionalism, and a culture of excellent customer service.

#### **Customer Support Operations & Service Delivery**

 * Oversee daily Helpdesk activities and keep ticket resolutions within agreed service levels (SLAs).

 * Efficiently manage and resolve high-priority customer escalations.

 * Track support trends to continually improve communication standards and operational workflows.

#### **Customer Relationship Management**

 * Act as the key point of contact for operational support concerns and build lasting customer relationships.

 * Identify recurring issues and work closely with internal teams to implement smart solutions.

### 📋 Job Requirements

 * **Minimum 5 years** of experience in customer support, service delivery, or support operations.

 * **Minimum 3 years** of experience managing a support or customer service team.

 * Practical experience working within a **software, SaaS, logistics, warehousing, fresh produce, or supply chain** environment.

 * Solid exposure to **ERP systems** or specialized operational software.

 * Proven track record managing remote or distributed teams.

 * Calm under pressure with exceptional problem-solving and organizational skills.

### 🚀 How to Apply

📱 **Want the latest South African job vacancies sent straight to your phone?** Follow the Job OPPORTUNITY 2025 channel on WhatsApp to stay ahead of the game and never miss a career opening!

https://whatsapp.com/channel/0029Vb2fWvZ5K3zXcrrnY631

Comments

Post a Comment

Popular posts from this blog

🔐 Cybersecurity Learnership 2026 in Cape Town – Your Gateway into the Tech Industry 🚀

-
Image
  If you’ve been searching for real opportunities to break into the tech world in South Africa , this might be exactly what you need. The demand for cybersecurity professionals is growing rapidly, and companies are actively investing in young talent. The Cybersecurity Learnership Programme by MANCOSA PTY LTD in partnership with The Transcendance Group (TTG) is one of the most exciting opportunities currently open for unemployed youth in South Africa — especially those eager to build a future in IT and cybersecurity. 🌍 Why Cybersecurity is the Future in South Africa Cybersecurity is no longer just an “IT thing” — it’s a critical part of every business. From banks to online stores, every organization needs protection from cyber threats. That’s why skills in cybersecurity are now among the most in-demand careers globally and locally . If you’ve ever thought about working in tech but didn’t know where to start, this learnership gives you a structured, supported entry point into the ...
Read more

🚀 NOW HIRING: Remote Virtual Assistant – Customer Success (AI Industry | Full-Time | Global Opportunity)

-
Image
  Are you a highly organized, sharp communicator with a passion for technology and client success? 🔥 This is your chance to step into a high-impact remote role with a fast-growing global AI company that’s transforming how businesses scale using artificial intelligence. AI Acquisition is currently hiring a Remote Virtual Assistant – Customer Success (Full-Time) to support executive leadership and manage mission-critical client communications in a high-growth AI environment. 🌍 About AI Acquisition AI Acquisition is a global category leader in AI service provider enablement , operating at the heart of the $1.3 trillion AI revolution . With a powerful hybrid Platform-as-a-Service (PaaS) and AI marketplace model, the company connects AI agencies with enterprise-level opportunities at scale. Through platforms like the AI Agency Incubator, Accelerator, and Launchpad , AI Acquisition empowers entrepreneurs and agencies worldwide to build scalable, AI-driven businesses—earning except...
Read more

🚛 SPAR Learnership 2026/27 Now Open – Transport Operations Level 5 (Gauteng)

-
Image
  Looking to kick-start your career in logistics and transport operations with no experience required ? This is your chance! SPAR has officially opened applications for the National Certificate: Transport Operations Level 5 Learnership for 2026/27 at their North Rand Distribution Centre in Gauteng . This 12-month paid learnership is ideal for unemployed youth who want real workplace exposure, practical skills, and a nationally recognised qualification. 💼✨ 📌 Learnership Overview Programme: National Certificate: Transport Operations (NQF Level 5) Company: SPAR Group Ltd Location: Gauteng Duration: 12 Months Positions Available: 20 Learners Industry: Wholesale & Retail Trade Contract Type: Internship / Learnership Remuneration: Market Related Closing Date: 12 February 2026 ✅ Minimum Requirements To qualify, applicants must: Have Grade 12 (Matric) Be currently unemployed Not studying towards another qualification Be aged 18 – 34 years 🌱 Why This SPAR Learnership M...
Read more