π¨ NOW HIRING IN CAPE TOWN | BRIGHTS HARDWARE π¨
If you have experience in customer service, telesales, call centre supervision, or outbound sales leadership, this could be your next big career move! πΌπ
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π POSITION: Level 2 Call Centre Sales Supervisor
π’ Company: Fidelity Services Group
π Location: Midrand, Gauteng
π Job Type: Permanent
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Closing Date: 01 June 2026
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Fidelity Services Group is searching for a driven and energetic professional who can lead a team of outbound sales agents, improve customer retention, and help grow business revenue through reconnections, relocations, web leads, and sales appointments.
This role is ideal for candidates who enjoy:
✅ Leading and motivating teams
✅ Achieving sales targets
✅ Managing customer relationships
✅ Working in fast-paced call centre environments
✅ Coaching and improving team performance
Whether you already have supervisory experience or strong telesales leadership potential, this opportunity offers career growth within one of South Africa’s leading security and customer service organizations.
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π― Minimum Requirements
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✔ Grade 12
✔ Customer Service experience
✔ Sales experience
✔ Strong administrative skills
✔ Computer literacy (MS Office, Excel, Teams, Power BI)
✔ Excellent communication skills
✔ Ability to work under pressure and meet targets
⭐ Advantageous Skills:
• Call Centre supervisory experience
• Telesales or outbound sales management
• Cold calling experience
• Listener, Openscape, or Qlik Sense knowledge
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π‘ Key Responsibilities
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πΉ Managing a team of outbound sales agents
πΉ Monitoring daily and monthly targets
πΉ Coaching and motivating staff
πΉ Handling escalated customer queries
πΉ Improving reconnection and retention rates
πΉ Conducting performance reviews and reporting
πΉ Managing appointments, sales queues, and turnaround times
πΉ Driving customer satisfaction and operational excellence
This role requires someone who is target-driven, innovative, solution-focused, and passionate about customer service and leadership.
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π Why You Should Apply
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Working at Fidelity Services Group gives you the opportunity to:
✅ Build leadership experience
✅ Grow your sales and management career
✅ Work in a dynamic professional environment
✅ Improve your customer service and business management skills
✅ Join a respected South African company
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π² APPLY NOW
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π Apply here:
https://fidelityservicesgroup.simplify.hr/vacancy/albzoi
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