Looking for a high-impact leadership role in the customer service industry? Here’s an exciting opportunity to grow your career with Huntswood, a globally recognized customer service and outsourcing company. If you’re based in Durban and have leadership experience in an international call centre, this could be your next big move.
🌟 Why This Opportunity Stands Out
The demand for skilled leaders in #itrecruitment and customer service is growing rapidly across #southafrica. This role offers more than just a job — it’s a chance to lead, inspire, and grow within a fast-paced, international environment.
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📍 Job Overview
Position: Team Leader (US Shifts) – Healthcare
Company: Huntswood
Location: Durban
Job Type: Permanent
Closing Date: 07 May 2026
Start Date: 21 May 2026
Working Hours: US Shifts (3pm – 12am)
⚠️ Important: Only apply if you can commit to the US shift schedule and start date.
💼 What You’ll Be Doing
As a Team Leader, your role is to drive performance and deliver exceptional customer service. You’ll lead a team of advisors and ensure they consistently meet operational and quality standards.
🔑 Key Responsibilities
Manage and improve team KPIs and performance
Handle leave and absence management to meet SLA requirements
Address disciplinary and HR matters
Keep your team motivated and engaged
Plan and implement rewards & incentives
Deliver ongoing coaching and development
Conduct regular call listening and feedback sessions
Support career growth, succession planning, and CPD
Identify and nurture top talent
Generate daily, weekly, and monthly reports
Drive continuous improvement initiatives
🎯 What You Need to Qualify
To succeed in this role, you should bring a strong mix of leadership, technical skills, and industry experience.
✅ Minimum Requirements
Matric / NQF Level 4
Proven US leadership experience (essential)
At least 2 years as a Team Leader in an international call centre
Strong technical problem-solving abilities
Ability to manage multiple systems effectively
High attention to detail
💡 Advantageous
🧠 Skills That Will Make You Stand Out
Leadership & team development
Operational excellence
Time management & prioritization
Coaching and mentoring
Continuous improvement mindset
🌱 Company Culture & Values
At Huntswood, employees are known for being:
✔️ Dependable
✔️ Driven
✔️ Collaborative
You’ll be expected to align with their core values:
📈 Career Growth Opportunities
This isn’t just another listing under #jobsinsouthafrica — it’s a stepping stone toward a long-term career in #technologyjobs, #careers, and #softwarerecruitment environments.
With ongoing coaching, mentorship, and structured career pathing, you’ll have the opportunity to:
Advance into senior leadership roles
Expand into international operations
Develop high-demand management skills
📝 Interview Process
The hiring process is simple and efficient:
One-stage interview
Conducted by the Head of Delivery
Focus on experience, competencies, and behavioural fit
🔗 How to Apply
Ready to take the next step?
👉 Apply here:
https://huntswood.simplify.hr/vacancy/4qxaap
📢 Final Thoughts
If you’re passionate about leadership, performance excellence, and making a real impact, this role is worth your attention. Opportunities like this don’t stay open for long — especially in competitive markets like #durbanjobs and #itjobs.
Take control of your future and step into a role that helps you #growwhereyouwanttogo and #nurtureyourcareer.
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