KZN BPO Fam, listen up! If you’ve spent the last year talking to Americans and you're looking for a permanent home with a global player, **Huntswood (A ResultsCX Company)** is hiring in Umhlanga.
This is a premium US Healthcare campaign. It’s challenging, high-stakes, and pays significantly better than local South African campaigns. If you know your way around a US accent and the metric system, this is for you.
### 📍 The Quick Facts:
* **Role:** Customer Service Advisor (USA Campaign)
* **Location:** Umhlanga, KwaZulu-Natal
* **Salary:** R15k – R20k CTC + Night Shift Allowance + Bonus (Top performers hit **R22k+**)
* **Closing Date:** 22 May 2026 (24 Days Left!)
* **Shift:** Night Shift (Typically 15:00 – 02:00 SAST)
### 🛠️ What the Job *Actually* Is
You’ll be the voice of US healthcare for customers across the states. Think explaining **co-pays, deductibles, and HMOs** to Americans navigating their insurance.
* **80% Voice / 20% Admin:** Handling inbound calls and follow-up emails.
* **Strict Metrics:** You’ll need to keep AHT under 8 minutes while maintaining 90%+ Quality scores.
* **US Fluency:** You must be comfortable with miles, pounds, and US dollars.
### 🚩 The "Jobbing101" Reality Check
* **Hard Rule on US Experience:** If you only have SA retail or local banking experience, skip this. They specifically require **1 year of US campaign experience**.
* **The Night Shift Grind:** Since you’re supporting the US, you *will* work late. Ensure you have reliable transport for 2:00 AM knock-offs in Umhlanga.
* **Emotional Resilience:** Healthcare is tough. You’ll deal with sick people or those whose claims were denied. It requires high empathy and thick skin.
* **Financial Background:** They prefer candidates who have worked in insurance, banking, or medical BPOs.
### ✅ Who Should Apply?
* **Experience:** 1yr+ US call centre experience (Meridian, CCI, WNS, etc.).
* **Specialists:** If you’ve done Medicare, Medicaid, or US Insurance, you are the "Golden Candidate."
* **Values:** People who "Own it" and bring their "A-Game" every shift.
### ❌ Who Should SKIP This?
* No US campaign experience? Don't waste your time; it's a non-negotiable requirement.
* Can’t handle permanent night shifts? This isn't the role for you.
* Looking for R25k+ basic salary? Most US campaigns start in the R15k–R18k range.
### 🔗 How to Apply
*Note: US campaigns hire in monthly intakes—apply now to catch the May training group!*
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