Are you passionate about technology, problem-solving, and helping people? 💻✨ This is your chance to launch or grow your IT career with a well-established retail brand in South Africa!
🔹 Job Title: IT Service Desk Agent
📍 Location: Westville, Durban – KwaZulu-Natal
🕒 Job Type: Permanent
📌 Reference: BOX260115-1
📅 Closing Date: 30 January 2026
👥 Positions Available: 3
💡 About the Role
The IT Department at Head Office is looking for enthusiastic, customer-focused IT Service Desk Agents to provide first-line technical support to stores, distribution centres, and head office users. This entry-level IT role is perfect for graduates and junior IT professionals ready to gain hands-on experience in a fast-paced retail environment.
✅ Minimum Requirements
✔ Matric (Grade 12)
✔ Basic IT qualification or coursework (CompTIA A+, N+, or equivalent)
✔ 0–6 months IT support experience (graduates welcome)
✔ Knowledge of Microsoft Office & basic troubleshooting
✔ Strong communication & problem-solving skills
✔ Ability to work well under pressure and in a team
✔ Retail or POS system exposure (advantageous)
🛠 Key Responsibilities
• Handle Service Desk calls and user requests
• Log and manage IT incidents and service requests
• Provide first-level hardware & software support
• Troubleshoot printers, scanners, tills, pricing & network issues
• Monitor service levels and escalate when required
• Liaise with stores, suppliers, and internal teams
• Maintain accurate IT support records
• Support and collaborate with fellow IT team members
🌟 Why Join This Opportunity?
✔ Gain real-world IT experience in a retail environment
✔ Work alongside experienced IT professionals
✔ Continuous learning and career growth
✔ Be part of a company that values people and communities
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📨 Apply Online
🔗 https://boxer.erecruit.co/candidateapp/Jobs/View/BOX260115-1
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