Looking to grow your career with a trusted leader in **security and investigations**? 🌍 Fidelity Services Group is hiring a **Scheduling Agent** for their SecureDrive division in **Krugersdorp, Gauteng**. This is your chance to join a reputable company that values excellence, innovation, and customer satisfaction.
📅 **Posted:** 29 September 2025
⏳ **Closing Date:** 06 October 2025
📍 **Location:** Krugersdorp, Gauteng
💼 **Type:** Permanent (EE Position – Open to Employment Equity candidates only)
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## ⭐ About the Role
As a **Scheduling Agent**, you will play a key role in ensuring customer satisfaction by:
* Communicating with clients via phone, email, and face-to-face.
* Scheduling and coordinating fitments within prescribed timeframes.
* Collaborating with technical teams in South Africa, India, and Jamaica.
* Training customers on system features and assisting with setup.
* Managing incoming calls, emails, and resolving customer issues efficiently.
Your mission? 👉 To deliver excellent service and ensure all vehicle fitments and installations are completed on time.
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## ✅ Minimum Requirements
* Matric / Grade 12 (Relevant qualification/degree advantageous)
* Excellent communication (verbal & written)
* Strong computer literacy (MS Office, Excel, PowerPoint)
* Prior telematics/customer service experience is a plus
* Ability to thrive in a fast-paced, pressurised environment
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## 🌟 Attributes That Will Make You Stand Out
✔ Patience & attentiveness
✔ Assertiveness & problem-solving skills
✔ Time management & organizational ability
✔ Clear communication & positive attitude
✔ Strong work ethic with attention to detail
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## 🎯 Why Join Fidelity Services Group?
* Work for one of the leading names in **security and technology solutions**.
* Be part of a team that values **people, growth, and transformation**.
* Black female candidates will be given preference in line with transformation goals.
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📌 **How to Apply:**
Submit your CV directly via Fidelity’s portal 👉 [Apply Here]()
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📢 Don’t miss out on this career-growing opportunity!
👉 Follow the **Job OPPORTUNITY 2025 channel on WhatsApp** for instant updates: [https://whatsapp.com/channel/0029Vb2fWvZ5K3zXcrrnY631](https://whatsapp.com/channel/0029Vb2fWvZ5K3zXcrrnY631)
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