Fidelity Services Group Hiring: Call Centre Technical Dispatch Agent Level 2

Looking for **job opportunities** in Gauteng? 🚀 Fidelity Services Group, a leader in the **security and investigations industry**, is hiring for a **Call Centre Technical Dispatch Agent (Level 2)** position in **Midrand, Johannesburg**.

This is a **permanent role** that offers growth in customer service, scheduling, and technical coordination. If you have a **Grade 12 certificate**, call centre or customer service experience, and strong communication skills, this could be your next career step.

### ✅ Job Requirements:

* Grade 12 (Matric)

* Customer service experience (Call Centre background a plus)

* Computer literacy (MS Office, Outlook, Internet)

* Strong communication & problem-solving skills

* Ability to handle pressure & meet deadlines

* Knowledge of security systems is beneficial

### 📌 Main Duties:

* Book & schedule service calls

* Dispatch & coordinate technicians

* Follow up with customers to ensure satisfaction

* Resolve queries and complaints professionally

* Drive technical revenue through campaigns

* Maintain high-quality customer service standards

This opportunity is perfect if you’re looking to grow your career in **administration, customer service, and technical dispatching**.

👉 Apply directly via Fidelity’s careers portal here:

🔗 [Apply Now]()

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