**Join Tyme Global Technologies as a Tier 1 Software Support Agent | jobs2025#sajobs2025#vacancies2025**

Are you passionate about technology and customer service? Tyme Global Technologies is hiring Tier 1 Software Support Agents to join their growing team. This fully remote role is perfect for candidates based in **South Africa or Mexico** who have a talent for solving problems and making technology easier for users to understand.

### What You’ll Do

As the **first point of contact** for clients, you’ll be responsible for:

* Resolving support tickets via **chat, email, and phone**

* Troubleshooting interface errors and replicating issues

* Explaining technical concepts in clear, simple terms

* Providing **user training and guidance**

* Logging interactions in **Zoho** and escalating complex issues

* Sharing user feedback to improve the system

### What You’ll Need

This role is ideal for someone who:

* Has previous **software support or help desk** experience

* Communicates clearly and professionally

* Can multitask and manage time effectively

* Thrives under pressure and works independently

* Is comfortable working flexible shifts

* Has excellent **problem-solving and analytical** skills

### What’s on Offer

* **Remote work** – enjoy the flexibility of working from home

* **Market-related hourly salary** based on a 40-hour week

* Work 5 days on, 2 days off (any days of the week)

* 5 days of **Paid Time Off** after 3 months

* Join a dynamic, global team with room to grow

### Ready to Apply?

Submit your CV and complete the quick assessment here:

[https://app.testgorilla.com/s/ok43dv9g](https://app.testgorilla.com/s/ok43dv9g)

Don’t miss out on this exciting **remote job opportunity in 2025**!

**#jobs2025 #sajobs2025 #vacancies2025**