Are you an IT professional looking for a stable, well-paying job in South Africa? If you're skilled in **web applications, system support, and customer training**, this opportunity is for you! We are hiring a **Professional ICT Level 2 Support Specialist** to join our dynamic team in Centurion.
## **Why Apply?**
This role is perfect for individuals seeking **high-paying jobs in South Africa**, particularly in **ICT and technical support**. Whether you're actively searching through **job websites in SA** or looking for **jobs in demand in South Africa**, this position offers long-term career growth.
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## **Job Details**
📅 **Posting Date:** 24 February 2025
📌 **Location:** Centurion, South Africa
🔍 **Reference Number:** 121ICTSW01
📄 **Job Type:** Permanent
### **Job Description**
We are looking for a highly motivated and resourceful ICT professional with a **"Can Do" attitude** and a strong work ethic. The ideal candidate will have experience managing **multiple incidents, service requests, and problem resolution** within an **IT service desk environment**.
#### **Key Responsibilities:**
✔️ Deliver **1st-line support** for calls received via the active **service desk**
✔️ Troubleshoot and resolve **software, hardware, and application-related issues**
✔️ Accurately log calls and escalate to **2nd-line support** when required
✔️ Track outstanding queries to ensure resolution within SLA timelines
✔️ Provide system-related advice and attend meetings for **technical input**
✔️ Monitor **web applications and system performance**, identifying business trends
✔️ Assist with **knowledge base documentation and customer training**
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## **Job Requirements**
✔️ **Education & Certifications:**
- **Grade 12 (Matric)**
- **IT Diploma** OR **A+ and N+ Certifications**
- **Microsoft 365 Fundamentals (MS-900)**
- **ITIL V4 Certificate**
- **Valid Driver’s License**
✔️ **Experience:**
- **5+ years** in **first-line IT support**
- Strong knowledge of **Microsoft 365**, **Windows installation**, and **database management**
- Experience managing **SLA performance and customer feedback**
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## **Salary & Employment Benefits**
💰 **Salary:** Market-Related (Competitive Pay)
📈 **Employment Type:** Permanent
✅ **Employment Equity:** Not applicable
This role is perfect for those seeking **stats SA jobs**, **admin jobs SA**, **HR jobs in South Africa**, or technical positions like **electrician jobs in South Africa** that offer long-term stability.
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## **How to Apply**
📩 **Submit Your Application Here:**
🔗 [Apply Now]()
📍 **Location:** Centurion, South Africa
🚀 **Don't miss out on this incredible ICT job in South Africa!** Whether you're a seasoned professional or an IT specialist looking for the **most paying jobs in SA**, apply now and take the next step in your career!
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