# **Complaints Officer Job Opportunity at the National Credit Regulator (NCR) – Apply Now!**

 

Are you looking for a rewarding career in regulatory compliance? The **National Credit Regulator (NCR)** is seeking a dedicated **Complaints Officer** to join their team. This is an excellent opportunity for professionals with experience in finance, compliance, or the credit industry to contribute to consumer protection and fair lending practices in South Africa.  

## **About the National Credit Regulator (NCR)**  

The **NCR** was established under the **National Credit Act (NCA) of 2005** to regulate the South African credit industry. It oversees compliance, investigates complaints, and ensures credit providers adhere to responsible lending practices.  

## **Position: Complaints Officer**  

- **Paterson Grade:** C-Lower  

- **Salary Range:** R159 100 – R302 200 per annum  

## **Minimum Requirements**  

To qualify for this position, candidates must meet the following requirements:  

✅ A **degree or diploma** in **Finance, Compliance, or Legal** fields  

✅ **At least 2 years of experience** in a **Regulatory or Credit industry**  

✅ Prior experience in **complaints and dispute resolution processes** (advantageous)  

## **Key Responsibilities**  

As a **Complaints Officer**, your role will include:  

✔ Evaluating complaints related to non-compliance with the **National Credit Act**  

✔ Implementing internal complaints handling policies and procedures  

✔ Ensuring a high standard of quality work in all processes  

✔ Writing reports on complaint investigations  

✔ Maintaining strong relationships with internal and external stakeholders  

✔ Participating in team activities to improve customer satisfaction and department performance  

## **Required Knowledge & Skills**  

📌 **Knowledge of:**  

- The **National Credit Act**  

- Complaints resolution processes  

📌 **Skills:**  

- Computer literacy  

- Strong interpersonal skills  

- Team player mentality  

- Excellent written and verbal communication skills  

- Strong administrative and organizational abilities  

- Ability to work under pressure  

- Conflict resolution and negotiation skills  

- Results-driven approach  

## **Why Join the NCR?**  

✅ Competitive salary package  

✅ Opportunity to contribute to consumer protection in South Africa  

✅ Professional growth in a regulatory environment  

✅ Work with a dynamic and motivated team  

## **Application Process**  

🔹 **Closing Date:** **11 March 2025**  

🔹 **How to Apply:** Send your **detailed CV** quoting **Reference Number: COCO/03/25** to **IF-Recruitment@ncr.org.za**  

⚠ **Note:** Only shortlisted candidates will be contacted. The **NCR reserves the right** not to make an appointment.  

### **Don't miss this opportunity to make a difference! Apply today and take the next step in your compliance career.**  

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