**Location:** Jatinga Road, Plaston
**Job Type:** Full-time, Permanent
**Salary:** Negotiable
Are you passionate about hospitality and providing exceptional service? White River Manor is looking for a dedicated **Front of House Waiter/Waitress** to join our dynamic team. If you have excellent customer service skills and thrive in a fast-paced environment, this opportunity is for you!
## **Why Join White River Manor?**
White River Manor is a prestigious establishment known for its commitment to excellence in hospitality. As part of our team, you will play a crucial role in delivering a world-class dining experience to our guests.
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## **Key Responsibilities**
As a **Front of House Waiter/Waitress**, your duties will include:
### **Dining Area & Service Excellence**
- Opening and preparing the dining area, ensuring a welcoming atmosphere.
- Setting up tables according to **White River Manor’s standards** with fresh flowers, cutlery, crockery, and glassware.
- Checking and restocking the coffee machine for service.
- Ensuring sauce bowls, water stations, and milk bar supplies are topped up.
- Taking and serving guest orders promptly and professionally.
- Clearing and cleaning tables efficiently after service.
### **Customer Engagement & Satisfaction**
- Greeting guests warmly and providing **exceptional customer service**.
- Addressing customer inquiries and ensuring their needs are met.
- Handling complaints with a **professional and problem-solving approach**.
- Confirming client satisfaction during meals and offering assistance when needed.
### **Operational Duties**
- Ensuring all areas, including the **Lapa, chapel, pool, deck, and lower terrace**, are well-maintained.
- Checking and maintaining lighting to create a pleasant ambiance.
- Ensuring pool areas are cleared before sunset, with towels returned to housekeeping.
- Managing **food and beverage inventory** and placing daily orders.
- Locking up the main building securely after guests have retired to their rooms.
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## **Key Skills & Competencies**
### **Customer Service Skills**
- Excellent **verbal communication** and **active listening**.
- Friendly and welcoming personality with a **positive attitude**.
- Ability to anticipate and fulfill customer needs.
- Strong **conflict resolution** and **complaint-handling** skills.
### **Technical & Operational Knowledge**
- Understanding of **menu components** and beverage options.
- Familiarity with **GAAP systems** for order processing.
- Knowledge of **table management and seating arrangements**.
### **Soft Skills**
- Strong **attention to detail** in maintaining service standards.
- **Time management** and the ability to multitask.
- Adaptability and **flexibility** in a fast-paced environment.
- Effective **teamwork** and collaboration with colleagues.
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## **Job Requirements**
To be considered for this role, you should have:
✔️ **Excellent communication and interpersonal skills**
✔️ Ability to work **flexible hours**, including evenings, weekends, and holidays
✔️ **Physical stamina** to stand for long periods and carry trays
✔️ **A passion for hospitality** and a strong work ethic
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## **How to Apply**
If you meet the above requirements and are ready to elevate your career in hospitality, we would love to hear from you!
📧 **Submit your CV and cover letter to:** [careers@whiterivermanor.com](mailto:careers@whiterivermanor.com)
📅 **Application Deadline:** 07 March 2025
**Don’t miss out on this exciting opportunity to be part of a top-tier hospitality team!** Apply now and take the next step in your career.
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