Are you passionate about delivering exceptional customer service and solving complex technical issues? We’re looking for an experienced **Tier 2 Call Centre Agent** to join our team in **Louis Trichardt, Limpopo**. If you have a proven track record in technical support within the ISP or telecommunications industry, we want to hear from you!
## **Job Overview**
As a Tier 2 Call Centre Agent, you will handle escalated customer inquiries and technical issues requiring specialized knowledge. This is an exciting opportunity to work in a dynamic environment where your expertise in networking and customer communication will shine.
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### **Key Responsibilities**
- Deliver expert support for complex customer inquiries and technical issues.
- Troubleshoot advanced networking problems related to routers, modems, and other equipment, using your knowledge of **TCP/IP, DNS, and DHCP protocols**.
- Communicate technical information in simple, easy-to-understand language.
- Collaborate with team members and work independently to ensure customer issues are resolved promptly.
- Utilize call centre software and **CRM systems** to manage interactions and enhance the customer experience.
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### **Requirements**
- Proven experience in a call center or technical support role, specifically in the **ISP or telecommunications sector** (IT experience is not sufficient).
- **Matric Certificate** required; additional qualifications in customer service or communication are a plus.
- Strong technical aptitude with hands-on expertise in diagnosing and resolving networking issues.
- Excellent verbal and written communication skills.
- Ability to prioritize tasks and work effectively under pressure.
- **Own transport and a valid driver’s license** are advantageous.
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### **Why Join Us?**
- Work with a collaborative and supportive team.
- Opportunity to make a real impact on customer satisfaction.
- Competitive environment where you can grow your skills and career.
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### **Application Details**
**Reference:** Call Centre Agent (LT)
**Application Email:** recruitment@hrpi.co.za
**Closing Date:** 20 January 2025
**Note:** If you do not hear from us within 72 hours of the closing date, please consider your application unsuccessful. All applications will be handled confidentially, and by submitting your CV, you consent to the processing of your information.
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### **Boost Your Career Today!**
Don’t miss this opportunity to join a forward-thinking company that values its employees and customers. Apply now to be part of a team dedicated to delivering excellence in **call centre and technical support services**!
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