# Municipal Query Clerk Opportunity at REVCO (Kokstad)

Are you passionate about problem-solving, customer relations, and working in a dynamic environment? REVCO (Revenue Consulting Pty Ltd) is offering an exciting opportunity for a **Municipal Query Clerk** based in Kokstad. If you have the qualifications, skills, and determination to thrive in a fast-paced role, this position could be your next career step.

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## **About the Role**  

The primary objective of the **Municipal Query Clerk** is to ensure efficient handling of client queries, thorough account reconciliations, and timely adjustments. In this role, you will work closely with the Supervisor, providing critical administrative support while maintaining excellent client relationships.

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## **Key Responsibilities**

- **Client Support:**  

  - Handle incoming calls and walk-in customer queries professionally and efficiently.  

  - Assist collections consultants with daily queries.  

- **Account Management:**  

  - Reconcile debtors' accounts, including government accounts, as required.  

  - Capture daily progress reports for all accounts attended to.  

  - Process adjustments promptly.  

- **Customer Engagement:**  

  - Secure adequate payment arrangements to meet monthly monetary targets.  

  - Contact debtors to negotiate settlements and fixed arrangements based on instructions from the Supervisor.  

- **Documentation and Reporting:**  

  - Ensure walk-in customers sign Acknowledgment of Debt (AOD) forms and update their information.  

  - Submit all AOD forms and updated information to the Supervisor daily.  

- **Administrative Duties:**  

  - Manage account transfers to applicable cycles as per collections protocol.  

  - Attend to various administrative tasks as assigned.  

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## **Requirements**

To excel in this position, candidates must meet the following requirements:  

- **Qualifications:**  

  - Grade 12 with Accounting as a subject.  

  - Registered as a debt collector (or eligible to register).  

- **Experience:**  

  - Minimum of 1-2 years of collection experience.  

  - Exposure to local government processes is advantageous.  

- **Skills:**  

  - Computer literacy.  

  - Strong negotiation and telephonic communication skills.  

  - Effective customer relationship management.  

- **Attributes:**  

  - High energy levels and the ability to multitask.  

  - Strong problem-solving and initiative-taking abilities.  

  - Team-oriented, yet capable of working independently.  

  - Ability to perform well under pressure and handle stress effectively.  

- **Other Requirements:**  

  - Valid driver’s license.  

  - Professional demeanor and appearance.  

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## **Why Join REVCO?**  

Working at REVCO means being part of a company committed to excellent service delivery and continuous improvement. You'll have the opportunity to develop professionally while contributing to meaningful solutions for clients and communities.

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## **How to Apply**  

If this role aligns with your skills and aspirations, don’t miss the chance to apply!  

**Send your CV** to **cv@revco.co.za** by **13 December 2024**.  

**Reference:** QCKOD  

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## **Optimize Your Career with REVCO**  

This opportunity is ideal for individuals who thrive in dynamic environments, enjoy tackling challenges, and are committed to meeting targets. Apply now and take the first step toward a fulfilling career in municipal query management.

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- REVCO careers Kokstad  

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