Are you passionate about cloud computing, troubleshooting complex technical challenges, and helping businesses achieve success with cutting-edge technology? Amazon Web Services (AWS) is looking for talented professionals to join its team as **Cloud Support Engineers (Windows)** in Cape Town, South Africa.
In this role, you will be at the forefront of innovation, working with industry-leading tools and technologies while supporting customers in leveraging the AWS cloud platform.
## Why Join AWS?
### 1. **Be Part of a Global Leader in Cloud Computing**
AWS is the world’s most comprehensive cloud platform, trusted by startups and Fortune 500 companies alike. As a Cloud Support Engineer, you’ll work with some of the brightest minds in technology to deliver exceptional customer experiences.
### 2. **Diverse Work Culture**
AWS celebrates diversity, equity, and inclusion. Whether you’re just starting your career, switching fields, or bringing years of experience, AWS welcomes you to apply.
### 3. **Career Development Opportunities**
From hands-on training to mentorship programs, AWS offers endless opportunities to grow professionally. Support Engineers can advance into specialized roles, leadership positions, or even explore global opportunities.
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## Job Responsibilities
As a Cloud Support Engineer at AWS, you’ll:
- Troubleshoot and resolve complex customer issues across AWS services.
- Provide personalized solutions using advanced troubleshooting techniques.
- Collaborate with AWS architects and engineers to ensure customer success.
- Write tutorials, technical articles, and how-to guides for developers.
- Participate in strategic initiatives and process improvements to enhance support quality.
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## What Makes AWS Support Unique?
- **Customer-Centric Role:** Work directly with customers through various channels (email, chat, video).
- **Global Collaboration:** Partner with engineers worldwide to address critical customer issues.
- **Follow-the-Sun Model:** Enjoy a balanced schedule without mandated overtime or after-hours on-call duties.
- **Travel Opportunities:** Represent AWS at global events and training summits.
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## Basic Qualifications
To qualify, you should have:
- A bachelor’s degree in IT, Computer Science, Data Science, Engineering, or a related field (or equivalent technical experience).
- Knowledge of Windows Server systems (Active Directory, DNS, IIS, MSSQL).
- Experience with Windows troubleshooting tools like Sysinternals, perfmon, and WPR/WPA.
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## Preferred Qualifications
Stand out by bringing:
- System Administration experience (Linux and Windows environments).
- Networking knowledge (DNS, TCP/IP, SSL, DHCP).
- Programming/scripting skills (e.g., PowerShell, Java, C#, or Ruby).
- Exposure to distributed computing, virtualization, and cloud services.
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## Life at AWS
### **Inclusive Culture**
AWS fosters a workplace where you can embrace your unique strengths. Programs like *Conversations on Race and Ethnicity (CORE)* and events like *AmazeCon* ensure everyone feels valued.
### **Work-Life Balance**
Enjoy flexible schedules and a supportive environment that lets you thrive both at work and home.
### **Mentorship and Growth**
Learn from seasoned professionals and access career development resources to help you excel.
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## Apply Now!
Ready to start your journey with AWS? Visit [Amazon Jobs]() and apply for the **Cloud Support Engineer (Windows)** position in Cape Town.
- AWS careers in South Africa
- Cloud support engineer jobs Cape Town
- Windows server administration jobs
- Cloud computing careers at Amazon
- IT support roles in South Africa
Embark on a career that empowers you to innovate, collaborate, and grow with AWS!
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