# Deaf Call Center Consultant Job Opportunity in Randburg, Gauteng
Looking for a rewarding role in customer service that fosters inclusion and empathy? **Deaftouch** is hiring Deaf Call Center Consultants in Randburg, Gauteng. If you are proficient in South African Sign Language (SASL) and passionate about helping others, this opportunity is tailored for you!
## **Job Summary**
As a Deaf Call Center Consultant, you’ll be at the forefront of delivering outstanding service to deaf and hard-of-hearing clients. Leveraging cutting-edge communication technologies, you will assist customers by resolving their queries with professionalism and care.
This role emphasizes inclusion, offering a platform to utilize your SASL skills while contributing to a supportive community.
---
## **Key Responsibilities**
- Respond to customer inquiries via video call center services, instant messaging, and email.
- Provide clear, accurate information about products, services, and company policies.
- Communicate effectively using South African Sign Language (SASL) or other sign languages.
- Maintain thorough records of customer interactions and transactions.
- Work collaboratively with various departments to resolve complex customer issues.
- Stay updated on company products and services for better customer support.
- Participate in regular training sessions to enhance your skills.
---
## **Requirements**
### **Minimum Requirements:**
- Matric certificate or NQF Level 4 qualification.
- Proficiency in South African Sign Language (SASL).
- Excellent communication skills (written and signed).
- A positive attitude with patience and empathy for assisting customers.
- Ability to work independently and as part of a team.
### **Preferred Qualifications:**
- Experience in customer service or call center environments.
- Knowledge of video relay services (VRS) and communication technologies.
- Familiarity with Deaf culture and previous work with the deaf and hard-of-hearing community.
---
## **Benefits**
- **Monthly Stipend:** R4,500.00
- Opportunities for professional growth and development.
- Inclusive and supportive work environment.
- Flexible working hours and remote work options.
---
## **Why Join Deaftouch?**
At Deaftouch, we value inclusivity and excellence. We provide a nurturing environment where employees can thrive professionally and personally. Our team celebrates diversity and works collaboratively to ensure every client receives the best service experience.
---
## **How to Apply**
Submit your application before **13 December 2024** to join our team in Randburg, Gauteng.
This fixed-term position in the **Business Process Outsourcing (BPO)** industry is a unique opportunity to make a meaningful impact while enhancing your career.
Deaf call center consultant job, SASL jobs Randburg, call center jobs for deaf candidates, inclusive call center opportunities, deaf-friendly customer service roles, video relay services job South Africa, Deaftouch careers, hard-of-hearing jobs Gauteng.
Enhance your career and make a difference by applying for this inclusive job opportunity today!
Comments
Post a Comment