**Postbank – Your Trusted Bank for Financial Services**
Are you passionate about customer service and looking for an opportunity to make a difference in the banking industry? Postbank is hiring **27 Customer Service Consultants** on a **temporary 6-month contract** at our Bloemfontein branch.
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## **Why Join Postbank?**
At Postbank, we pride ourselves on delivering exceptional customer service and supporting financial inclusion across South Africa. This role offers a chance to work in a dynamic environment where your contributions truly matter.
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## **Position Details**
**Job Title:** Customer Service Consultants
**Job Grading:** C2
**Reports To:** Supervisor
**Business Unit:** Postbank Operations
**Location:** Bloemfontein
**Position Status:** Temporary (6 months)
### **Purpose of the Job**
As a Customer Service Consultant, you will provide support to Postbank customers and staff through various communication channels, including telephone, email, web chat, and social networks. Your role will include handling inquiries, resolving issues, and supporting electronic fund transfers while ensuring compliance with company policies and legislative requirements.
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## **Key Responsibilities**
- Manage inbound and outbound calls across multiple communication platforms.
- Provide omni-channel support via telephone, email, fax, social media, and web chat.
- Assist Customer Service Clerks with account queries and issue resolution.
- Ensure compliance with banking legislation (e.g., FAIS, FICA) and internal policies.
- Deliver services within agreed SLA standards and queue times.
- Maintain 100% knowledge of Postbank’s offerings and provide creative solutions to inquiries.
- Uphold high standards of customer satisfaction and integrity in all interactions.
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## **Qualifications and Experience**
- **Education:**
- Grade 12 (NQF 4) with Mathematics and/or Accounting.
- Diploma in Financial/Banking/Call Centre Operations/Customer Services (NQF Level 5) is advantageous.
- **Experience:**
- 2 years in a Call Centre or Banking environment.
- Financial services experience is an added advantage.
- **Skills:**
- Proficient in MS Office (Word, Excel, PowerPoint).
- Bi-lingual skills are advantageous.
- Strong communication, analytical, and problem-solving skills.
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## **Attributes for Success**
- Excellent numerical accuracy and attention to detail.
- Ability to work independently and under pressure.
- Team player with strong decision-making and organizational skills.
- Customer-oriented with a commitment to delivering outstanding service.
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## **How to Apply**
If you meet the qualifications and are ready to take on this exciting opportunity, email your **Curriculum Vitae (CV)** to **RecruitmentFS@postbank.co.za**.
**Important:**
- Use the **position title** in the subject line of your email.
- For full job specifications, visit [Postbank Careers](http://www.postbank.co.za) and click on Careers.
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## **Closing Date**
**08 January 2025**
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## **Employment Equity Commitment**
Postbank is dedicated to promoting diversity, equity, and inclusion. Preference will be given to candidates from designated groups, including individuals with disabilities.
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## **Privacy Notice**
By applying, you consent to Postbank processing your personal information in line with data protection laws. All information will be retained in accordance with relevant legislation.
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## **Disclaimer**
If you do not hear back within 3 months of the closing date, consider your application unsuccessful. Postbank reserves the right to re-advertise or withdraw this job posting without notice.
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**Apply now and become part of the Postbank family, where your skills and passion for customer service will make a real impact!**
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