**Absa Careers: Senior Manager, Fraud Hotline, Fraud Solutions**

 



Are you passionate about fraud prevention and management? Are you ready to take on a senior leadership role in a fast-paced, high-risk environment? Absa Bank is hiring a **Senior Manager for Fraud Hotline, Fraud Solutions**, a critical role dedicated to mitigating fraud risks and enhancing customer experience.  


With over a century of experience and a reputation for innovation, Absa Bank offers a vibrant workplace where your expertise can shape Africa's financial future. If you’re ready to lead with impact, here’s everything you need to know about this exciting opportunity.  


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### **Job Overview**  

This is a senior leadership role that oversees a **120+ team**, including 10 direct reports, within a 24/7 inbound fraud hotline environment. You’ll balance the complexities of fraud risk management with empathetic customer service, leveraging advanced technology to mitigate fraud losses.  


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### **Key Responsibilities**  

- **Strategic Leadership:**  

   Develop and implement tactical strategies for fraud risk management while ensuring alignment with Absa’s governance and delivery objectives.  


- **Team Management:**  

   Build and lead a high-performing team, fostering a culture of collaboration and innovation.  


- **Customer-Centric Approach:**  

   Provide an empathetic and seamless experience for customers impacted by fraud.  


- **Fraud Prevention and Mitigation:**  

   Drive fraud prevention initiatives through partnerships with merchants, banks, and external stakeholders.  


- **Technology Integration:**  

   Sponsor and manage digitized fraud reporting solutions to enhance efficiency and effectiveness.  


- **Risk Reporting:**  

   Evaluate, review, and report on potential fraud trends, threats, and mitigation strategies.  


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### **Qualifications & Experience**  


#### **Educational Requirements:**  

- Bachelor’s Degree (NQF 7) in Business, Commerce, or Management Studies.  

- Master of Business Administration (MBA) or equivalent (NQF 8) is advantageous.  


#### **Experience Required:**  

- 8-10 years of experience in financial services or similar environments.  

- 3-5 years of leadership/senior management experience.  

- Contact center and operations management experience.  

- Background in fraud or risk environments is highly beneficial.  


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### **Why Join Absa?**  


#### **Empowering Careers in Africa:**  

Absa is a proudly African financial institution with a footprint in over 12 countries. Joining us means being part of a team that drives impactful growth while shaping the continent's financial landscape.  


#### **Innovation in Fraud Prevention:**  

Work at the forefront of fraud risk management, using cutting-edge technology to create market-leading fraud solutions.  


#### **Commitment to Diversity:**  

As an equal opportunity employer, Absa values diversity and is committed to equitable representation and inclusivity in the workplace.  


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### **How to Apply**  


Ready to make your mark? Apply now! Applications close on **January 13, 2025**. Don’t miss your chance to lead one of Africa’s top fraud prevention teams.  


[**Apply Now**]


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