Are you passionate about fraud prevention and management? Are you ready to take on a senior leadership role in a fast-paced, high-risk environment? Absa Bank is hiring a **Senior Manager for Fraud Hotline, Fraud Solutions**, a critical role dedicated to mitigating fraud risks and enhancing customer experience.
With over a century of experience and a reputation for innovation, Absa Bank offers a vibrant workplace where your expertise can shape Africa's financial future. If you’re ready to lead with impact, here’s everything you need to know about this exciting opportunity.
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### **Job Overview**
This is a senior leadership role that oversees a **120+ team**, including 10 direct reports, within a 24/7 inbound fraud hotline environment. You’ll balance the complexities of fraud risk management with empathetic customer service, leveraging advanced technology to mitigate fraud losses.
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### **Key Responsibilities**
- **Strategic Leadership:**
Develop and implement tactical strategies for fraud risk management while ensuring alignment with Absa’s governance and delivery objectives.
- **Team Management:**
Build and lead a high-performing team, fostering a culture of collaboration and innovation.
- **Customer-Centric Approach:**
Provide an empathetic and seamless experience for customers impacted by fraud.
- **Fraud Prevention and Mitigation:**
Drive fraud prevention initiatives through partnerships with merchants, banks, and external stakeholders.
- **Technology Integration:**
Sponsor and manage digitized fraud reporting solutions to enhance efficiency and effectiveness.
- **Risk Reporting:**
Evaluate, review, and report on potential fraud trends, threats, and mitigation strategies.
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### **Qualifications & Experience**
#### **Educational Requirements:**
- Bachelor’s Degree (NQF 7) in Business, Commerce, or Management Studies.
- Master of Business Administration (MBA) or equivalent (NQF 8) is advantageous.
#### **Experience Required:**
- 8-10 years of experience in financial services or similar environments.
- 3-5 years of leadership/senior management experience.
- Contact center and operations management experience.
- Background in fraud or risk environments is highly beneficial.
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### **Why Join Absa?**
#### **Empowering Careers in Africa:**
Absa is a proudly African financial institution with a footprint in over 12 countries. Joining us means being part of a team that drives impactful growth while shaping the continent's financial landscape.
#### **Innovation in Fraud Prevention:**
Work at the forefront of fraud risk management, using cutting-edge technology to create market-leading fraud solutions.
#### **Commitment to Diversity:**
As an equal opportunity employer, Absa values diversity and is committed to equitable representation and inclusivity in the workplace.
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### **How to Apply**
Ready to make your mark? Apply now! Applications close on **January 13, 2025**. Don’t miss your chance to lead one of Africa’s top fraud prevention teams.
[**Apply Now**]
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