*Hiring Now: Technical Support Services Supervisor – Join Our Fleet Management Engineering Team**

 

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**Location:** Hillcrest, KZN  

**Salary:** R26,000 - R28,000 per month  

**Application Deadline:** 11 November 2024

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**Are you an experienced Technical Support professional with a knack for problem-solving and team leadership?** A leading Fleet Management company is looking for a motivated Technical Support Services Supervisor to join our Engineering team. In this dynamic role, you’ll play a key part in supporting technicians in the field, ensuring top-notch service delivery and operational efficiency. This is an excellent opportunity for a proactive individual ready to make a real impact.

### **Key Responsibilities**

- **Remote Technical Support:** Provide remote technical assistance to field technicians, diagnosing and resolving performance issues efficiently.

- **Data Analysis & Issue Resolution:** Analyze product performance data to quickly troubleshoot and resolve technical issues.

- **Subject Matter Expertise:** Serve as a technical expert for all team levels, offering valuable system support and feedback.

- **Supervision & Escalation:** Oversee the Technical Support Services (TSS) Department, ensuring team tasks are completed, and escalate issues to the management as necessary.

- **System Testing & Quality Control:** Conduct weekly website and ERP system testing, ensuring systems are fully functional. Additionally, perform quality control audits on all repairs and installations, using ERP software.

- **Data Analysis & Reporting:** Assist in data analysis and generate performance reports to drive continuous improvement.

### **Required Skills & Qualifications**

- **Education & Experience:** Minimum matric certification, along with a valid A+ qualification. Candidates should have at least 5 years of experience in a similar technical support role.

- **Technical Skills:** Familiarity with ERP systems and MySQL knowledge is a plus.

- **Attention to Detail:** Strong quality control and auditing skills.

- **Location Preference:** Candidates from the surrounding Hillcrest, KZN area are preferred, as we require someone available for immediate start.

### **Why Join Us?**

As a Technical Support Services Supervisor, you'll be instrumental in optimizing fleet management operations while advancing your career within a supportive team. We offer competitive compensation, opportunities for growth, and a work environment that values innovation and excellence.

### **Application Instructions**

- **To Apply:** Send your CV to Kirsten at **kirsten@2r.co.za** with the subject line **"Technical Support Services Supervisor"** by **11/11/2024**.

- **WhatsApp Alerts:** To receive job alerts directly on WhatsApp, save **071 206 4155** to your contacts and send your name to join our exclusive job alert database.

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Stay updated with **PRESOURCE Recruitment** for similar roles in technical support, fleet management, and engineering across KZN and South Africa. Visit our website at **www.2r.co.za** for more exciting opportunities!