Kiosk Assistant

 

WORLDWIDE EXPRESS

COURIER

GUY

WE'RE HIRING!

Kiosk Assistant - East London

- Deliver optimal customer service to customers, staff members, regional offices members, non-members, and trainees.

- Share customer feedback with team members to ensure customer service is improved.

- Take initiative in noticing and addressing poor service delivery.

Have adequate knowledge of the different departments within TCG.

- Be able to resolve queries correctly and within the agreed SLA.

Log all incoming requests or queries irrespective of the channel of submission.

- Offer first-line support and resolution to all TCG customers and other stakeholders.

-Follow up on all open and pending cases on a daily basis.

Answer correspondence accurately and professionally.

- Where necessary, research required information using available resources.

- Provide product and service information.

- Handle and resolve member, stakeholder and customer complaints and identify and escalate priority issues.

- Strictly adhere to contact center schedule

Minimum Requirements

- National Senior Certificate, Grade 12, or similar qualification.

- Must be computer literate.

- Experience in the courier industry is an advantage.

Excellent verbal and written communication skills.

Valid Drivers license will be beneficial.

Interested?

For your application to be considered, your resume must be emailed to both the email addresses shown below.

fazel@thecourierguy.co.za; recruitment@thecourierguy.co.za

(Use "ELD - Kiosk Assistant" as your subject line).

Closing time for CV's: 04/11/2024

Vacancy Ref # 29102024-1

Important Notice:

The Courier Guy will not demand or request any form of payment in exchange for a job offer, interview, or other supporting documents during the recruitment process.

Please call us at 010 222 2300 to verify the legitimacy of a job posting if you believe that a job offer or posting is fraudulent.

THECOURIERGUY.CO.ZA