Airline Customer Contact Centre Agent

 

**Job Title:** Airline Customer Contact Centre Agent  

**Company:** Qatar Airways القطرية  

**Location:** Open positions in Various cities across the world  

**Job Summary:**  

As an Airline Customer Contact Centre Agent at Qatar Airways القطرية, you'll play a pivotal role in delivering exceptional service to our valued customers through various communication channels such as telephone, email, and web chat. Your primary focus will be to ensure high levels of customer satisfaction in every interaction while collaborating closely with the team to uphold our standards of top-quality customer service.

**Education and Experience:**  

- High School Qualification.

- 1 to 2 years of job-related experience in Customer Services.

- Relevant experience with the GDS System (Amadeus) is essential or considered an added advantage.

- Certification in IATA or Airline Basic Tariff course can be considered.

**Communication Skills:**  

- Must be fluent in English and additionally proficient in Italian, Mandarin, or Cantonese depending on the specific job location.

- Excellent communication skills with the ability to manage calls in a high-volume and fast-paced environment.

- Demonstrates active listening skills, resilience, and professionalism under stress.

**How to Apply:**  

Apply for the Airline Customer Contact Centre Agent position by visiting our website at [Simply-Jobs - Airline Customer Contact Centre Agent].

**Closing Date:**  

30-06-2024

Qatar Airways القطرية is committed to diversity and inclusion, and we encourage applicants of all backgrounds to apply.